How to Revive Your Customer Connection
- September 10, 2020
- 3:00 PM to 4:00 PM
- Virtual
The COVID-19 pandemic is a global crisis and an opportunity for companies to support their customers and communities. Leading in a caring, empathetic manner during these difficult times has the potential to create real customer connections that will outlive the social and economic impacts of the pandemic.
Join Matt Lehrman, Managing Partner of Social Prosperity Partners, as he discusses how businesses can recover the attention and loyalty of their customers amidst this disruption and uncertainty and shares an ‘espresso shot’ of actionable practices to welcome, inspire confidence, and re-engage your missing customers. Topics to be covered will include:
- Taking Care of Your Team
- Learning is Leading
- What Must Stay the Same?
- 4 Practices that Instill Confidence
- Beware of Changed Sensibilities
- Train Your Team to Speak with Emotional Intentionality
- How to Say “Thank You” and Really Mean It
- And More!
Speaker: Matt Lehrman, Founder of Social Prosperity Partners
Matt Lehrman is the founder of Social Prosperity Partners, a consulting practice specializing in supporting business and community leaders in endeavors of imagination, collaboration, and perseverance. He has consulted and presented workshops on loyalty & customer engagement, audience development, civic participation, and donor & stakeholder engagement throughout the US and UK.