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Rescheduled – Your Customer/Your Audience

December 13 @ 3:00 pm - 5:00 pm

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Matt Lehrman

The event has been rescheduled due to low registration. New date to come.

Professional Development Series:

Your Customer/Your Audience

Register Now

Join us for wine, hors d’ oeuvres, and insights from Matt Lehman, Principal at Audience Avenue, LLC. He will be discussing the new engagement imperative of customer service.

All the world’s a stage – your stage! Your customers are the audience and you are the director of their journey – from attention, commitment, and anticipation to arrival, experience and encore. Your customers demand quality and value, but they also expect to be engaged and entertained. How do you provide a relationship that’s worth every bit of their attention and loyalty?

Join us on Thursday, March 23rd at Fleming’s in Scottsdale to learn about:

  • Understand the new engagement imperative of customer service – from Transactions to Relationships to Communities.
  • Apply a comprehensive framework to customer engagement – Devoted, Oriented, Asleep and Uninspired.
  • Satisfy your customers’ expectations for Social Connection, Relevance, Extraordinary Entertainment, Emotional Connection and Discovery.

About the Speakers:

Matt Lehrman

Matt Lehrman

Matt Lehrman, Principal of Audience Avenue LLC, is an in-the-trenches expert at marketing the visual & performing arts – and applies that experience to inspire all sorts of businesses to better inform, inspire and delight their customers. In a presentation praised as, “Mind-opening, rut-clearing & possibility renewing” Matt Lehrman aims to get your customers rising to give YOU a standing ovation!

All attendees will be offered a FREE consultation.

Pricing

$20 AMA Member

$35 AMA Non-Member

Register Now

Details

Date:
December 13
Time:
3:00 pm - 5:00 pm
Event Categories:
,

Venue

Fleming’s Prime Steakhouse and Wine Bar
6333 North Scottsdale Rd
Scottsdale, AZ 85250 United States
+ Google Map
Phone:
480-596-8265